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Updated October 7, 2025

Privacy Policy

Polytrack is committed to protecting your personal data and being transparent about the information we collect, why we collect it, and how you can control it across our websites, game services, and community tools.

1. Who we are

Polytrack (“we”, “us”, “our”) operates the browser racing game, related APIs, and community experiences available at polytrack.best. If you have questions about this policy, email privacy@polytrack.best.

2. Information we collect

  • Account data: Email address, display name, and game preferences when you create an optional profile.
  • Gameplay telemetry: Anonymous lap times, ghost replay metadata, and error logs used to improve stability.
  • Device data: Browser type, language, and approximate region derived from IP for localisation.
  • Community submissions: Track files, forum posts, and support tickets you voluntarily send to us.

3. How we use information

We process data to:

  • Provide the core gameplay experience, leaderboards, and saved ghost data.
  • Deliver support responses, bug fixes, and content updates you request.
  • Analyse performance and detect abuse to keep Polytrack fair and secure.
  • Send product announcements (only if you opt in to marketing email).

4. Legal bases

We rely on one of the following legal grounds depending on context: performance of a contract (running the game), legitimate interest (preventing abuse, improving service), consent (optional analytics or marketing), or compliance with legal obligations.

5. Storage and retention

Your data is stored on encrypted servers in the European Union with redundant backups. We retain account data while your profile is active. Gameplay telemetry is anonymised after 90 days. Support tickets are kept for up to 24 months unless you request deletion earlier.

6. Sharing and third parties

We only share data with service providers who help us operate Polytrack:

  • Cloud infrastructure partners hosting the game and database.
  • Email and helpdesk providers that deliver support correspondence.
  • Telemetry and error reporting services that monitor crashes.

We do not sell personal data. Every vendor is contractually bound to protect information and use it solely for Polytrack services.

7. Cookies

Polytrack uses essential cookies for authentication, optional analytics cookies to improve gameplay, and local storage to cache assets for offline access. You can manage cookie preferences via the banner displayed on first visit or by clicking “Cookie Settings” in the site footer.

8. Your rights

Depending on your location, you may have the right to access, correct, export, or delete personal data and object to certain processing. To exercise these rights, contact privacy@polytrack.best. We will respond within 30 days.

9. Data security

We implement TLS encryption in transit, role-based access controls, and continuous monitoring to protect player data. If we detect a breach, we will notify affected users and relevant authorities without undue delay.

10. International transfers

We may transfer data to trusted partners outside your home country. When we do, we rely on Standard Contractual Clauses or equivalent safeguards to maintain protection consistent with EU and UK regulations.

11. Changes to this policy

We will post updates to this page and revise the “Updated” date when the policy changes. Material updates may also be announced via in-game notifications or email.

12. Contact options